Frequently Asked Questions
Last updated: January 31, 2026
Ordering & Payment
Q: What payment methods do you accept? A: We accept Visa and Mastercard.
Q: Are taxes included in the price? A: Yes, all prices displayed include applicable taxes. You will not be charged additional taxes at checkout.
Q: Can I change my order after placing it? A: Contact us immediately at info@furniturearc.com or +1 917-969-4797. We will do our best to accommodate changes, but we cannot guarantee modifications once processing has begun.
Shipping & Delivery
Q: Where do you ship? A: We ship to addresses within the United States only.
Q: How much does shipping cost? A: Orders totaling $90.00 or more receive free shipping. Orders under $90.00 have a flat shipping rate of $10.00.
Q: How long does shipping take? A: Orders are processed within 1 to 3 business days. After shipment, delivery takes 3 to 5 business days. Total time from order to delivery is typically 4 to 8 business days.
Q: What carriers do you use? A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location.
Q: Will I receive tracking information? A: Yes, you will receive a tracking number via email once your order ships.
Q: What if my order arrives damaged? A: Contact us within 48 hours of delivery at info@furniturearc.com with your order number and photos of the damage. We will arrange a replacement, refund, or other resolution at no cost to you.
Returns & Refunds
Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused and in original condition and packaging.
Q: Who pays for return shipping? A: For standard returns (change of mind), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover return shipping.
Q: How long does it take to receive a refund? A: Refunds are processed within 10 business days after we receive your returned item. The refund will be issued to your original payment method, and additional time may be needed for your bank to post the credit.
Q: Are original shipping fees refundable? A: Original shipping fees are non-refundable unless the return is due to our error (wrong or damaged item).
Cancellations
Q: Can I cancel my order? A: Cancellation may be possible before your order ships, but we cannot guarantee it. Contact us immediately. Once an order has shipped, it cannot be canceled, but you may return it following our standard return process.
Q: What is the order cutoff time? A: Orders placed after 6:00 PM CST will be processed the following business day.
Customer Service
Q: How can I contact customer service? A: Email us at info@furniturearc.com or call +1 917-969-4797. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM Central Standard Time.
Q: How quickly will I receive a response? A: We aim to respond to all inquiries within one business day during operating hours.
Contact Information: Furniturearc 1113 Spring St apt 2f, Reading, PA 19604, United States Phone: +1 917-969-4797 Email: info@furniturearc.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time)